Catalog item weights are approximate and are subject to change without notice. Weights denoted in product specifications may reflect actual or dimensional weights. Please contact customer service for required freight quotes.
Prepaid shipping charges will be invoiced at cost. Most orders are shipped via UPS Ground Prepaid with shipping charges added to the invoice unless otherwise requested. UPS Air or FedEx Air service is also available. All air shipment orders must be clearly noted on the purchase order.
For US Mail Service, add USD $5.00 (V) service charge per box. Standard postage rates apply.
COD shipments are not permitted. Incorrect address/zip codes will be charged back at USD $20 (V) per box plus applicable freight. The factory is not responsible for any delays in shipment that are the result of the carrier.
All Freight Collect or Third-Party Billing must be clearly noted on the purchase order with the correct account number. Any freight charges incurred by Drake Graphics Group resulting from incorrect billing information supplied will be charged back plus a service fee of USD $24.00 (V).
For each additional shipping location, add USD $5.00 (V) per location. Split shipments are available within North America only; overseas split shipments are not available.
All orders shipping outside the United States must be accompanied by the proper export documentation. Orders submitted without such will incur an additional charge of USD $12.50 (V). Drake Graphics Group is not responsible for customs delays.
If an order is shipped within the US and later exported by a third party, it is then third party’s responsibility to provide the necessary documentation to appropriate regulatory entities. Drake Graphics Group will provide applicable information as required for export, but the customer is responsible for compliance with the import/export regulations of the country that their order will be shipped to. This documentation includes but is not limited to: Certificates of Conformity specific to international requirements, CoC's or DoC’s released by international government agencies, customs paperwork, and other related documentation.
Drake Graphics Group must be notified in writing within 30 days of receipt of the product if it is damaged.
Unimprinted merchandise returns are subject to a 20% restocking fee plus applicable freight charges. Printed orders may not be returned without prior written authorization. A return authorization number must be obtained from Drake Graphics Group and must appear on the outside of the carton in order for a return to be accepted for review.